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  • What do I need to do before my cleaning?
    We keep it simple and ask only that customers set the thermostat to 69Ëš F, and secure all pets. That's it, we'll take care of the rest!
  • Do I get a confirmation/reminder in advance of my scheduled cleaning?
    All appointments are confirmed 24 hours in advance. If you will not be home, this is when you will provide us with instructions to access your home.
  • I will not be home during my scheduled cleaning, how does that work?
    If you will not be home during your appointment, please make sure to provide us with instructions to access your house and how you would want us to lock-up once we finish. You can do this at scheduling or when we call you to confirm your appointment the day before. We are fully licensed and insured.
  • Do I need to provide anything?
    Amazebubbles provides all cleaning products! We only ask that you provide: Garbage bags Toilet paper Clean sheets and towels (if we are changing them) Specific supplies you would like us to use
  • What if I need to cancel/reschedule my scheduled cleaning?
    We know you are busy and you do not have to be home during your cleaning. If you need to cancel or reschedule, we ask that you do so no later than 48 hours in advance. This allows our team to better serve you and other clients. However, we know that life is unpredictable, if you need to cancel your appointment less than 48 hours in advance, please let us know as soon as possible.
  • Are there any charges if I cancel my scheduled cleaning?
    We know life is unpredictable. If you are unable to keep your appointment, please let us know as soon as possible. If we show up and are not able to access the house, we will attempt to contact you. If we are unsuccessful, we will leave after 15 minutes, and you will be responsible for a 10% cancellation fee.
  • How do you address Covid-19?
    Rest assured that we are taking all necessary COVID-19 precautions. We are equipped with the products and disinfectants to thoroughly sanitize your home. Our teams all use face masks and gloves. We are asking any team member that feels sick to stay home and get tested, as well as asking our clients that are not feeling well to inform us so we can reschedule your cleaning. We understand that it is a time of heightened awareness and are here to answer any questions or concerns, you can reach our team during business hours at 224-376-1551.
  • Can I combine discounts?
    Because we always strive to provide the very BEST pricing and offers, only 1 discount is able to be applied per cleaning.
  • Do you clean Commercial / Offices?
    Yes! We are fully licensed and insured to clean offices and commercial properties. Call or email us today to discuss your needs.
  • Do You Offer Video Consultations?
    Yes! Simply email or call to set up a video consult to discuss your special project!
  • Are you licensed and insured?
    Yes! Amazebubbles is fully licensed and insured.
  • What payment methods do you accept?
    We accept cash, checks, electronic payments (Zelle, PayPal, Apple Pay, Venmo), and all major credit cards.
  • Do you sanitize & disinfect high traffic areas (counters, sinks, etc.)?
    Yes, we understand the importance of keeping high traffic areas clean and safe for everyone and our team goes the extra mile to disinfect after each cleaning.
  • Do you service rental properties?
    Yes, we can provide you with a personalized quote based on your cleaning needs.
  • I want to give a cleaning as a gift but I do not know the square footage of the house, how would that work?
    Give us a call and we can quote you with just some basic information about the house.
  • I received a Gift Certificate for a cleaning, how do I use it?
    Please mention the Gift Certificate when you book your appointment, our team will apply the credit to your account.
  • How long are the Gift Certificates valid for?
    All Gift Certificates are valid for one (1) year from the date of purchase.
  • I received a Gift Certificate for a cleaning but I lost it. Can I still use it?
    Give us a call and we would be happy to assist you. If the certificate has not been used, we would be happy to apply the credit to your next appointment.
  • Can I receive a discount for agreeing to a maintenance contract?
    Yes, we offer discounted pricing for recurring services and clients with multiple facilities.
  • What cities are in your service area?
    We are a local, full-service cleaning company based in Lindenhurst, IL; we service homes and business clients throughout the Greater Chicagoland area and Southeastern Wisconsin. Call us for specific area information.
  • How often do you clean?
    We will clean as often as needed, which may mean daily, weekly, monthly or just once.
  • Can you clean entire buildings or multiple buildings?
    Yes, we can. Our cleaning services will be tailored to your specific needs.
  • Does someone need to be at the business for you to clean?
    No, our team will perform the work at a time that works best for your business – during business hours or after hours.
  • Can our employees receive a discount from Amazebubbles?
    Yes, just speak to us about it! We offer multiple benefit/loyalty programs, we could even become a part of your employee benefit package and/or customer loyalty program!
  • Can you clean before or after special events?
    Yes, we can. Please call in advance to schedule a special cleaning, so we are prepared to fully accommodate you.
  • What are your payment options?
    We accept all major credit cards, check, and ACH. For your convenience, we bill on a monthly cycle and invoice through email or mail.
  • Do I pay for an estimate?
    No, we do not charge for estimates. As part of your estimate, we will customize a cleaning plan and checklist of services that would fit your specific needs. You will hear back from us with your estimate within 24 hours of the assessment.
  • Can I get an estimate over the phone?
    Unfortunately, we cannot ensure accuracy over the phone for commercial accounts, so this is not an option. We are available to schedule quotes Monday through Saturday.
  • Do I have to sign a long-term contract?
    No, we do not require a contract, but we do offer them. We work based on a written proposal detailing your chosen cleaning services and their cost. This way, you can alter your cleaning service needs at any time with just a phone call.
  • Do you have business liability insurance?
    Yes, we have General Liability, Worker’s Compensation and are fully bonded. We maintain insurance to protect you from damaged property or any worker injuries that may happen while our staff cleans your facilities.
  • How do I know what you cleaned while you were here?
    We use an online platform that allows you to track the work that has been completed with timestamps, GPS data, and approval signatures from on-site managers. If everything is unable to be cleaned in one visit, the areas our team missed will be noted on the checklist and given the most attention during the next visit.
  • Should employees clean before the team arrives?
    There is no need to clean before your cleaning crew arrives. Leave that to us!
  • Are your employees screened with background checks?
    Yes! All our employees undergo a thorough background check.
  • Do I need to provide any cleaning supplies?
    We provide all cleaning supplies. If you would like specific supplies used, you may provide them.
  • Do you offer green services?
    We do. Just tell us you’re interested when we come to give you an estimate.
  • Do you guarantee your work?
    Yes, our work is guaranteed! If you are dissatisfied with a cleaning visit, we will send a supervisor to solve any problems within 24 hours.
  • What is your cancellation policy?
    We accept cancellations or rescheduled appointments 72 hours in advance. Please understand that we book our appointments at least 2 weeks in advance, so scheduling an appointment on short notice is not always guaranteed.
  • Is carpet cleaning worth it?
    Carpet cleaning provides more than just economic benefits. Carpet cleaning reduces the levels of dust and pathogens in the carpet. This helps reduce allergies and asthma, and minimizes the spread of disease, keeping you healthy and providing a better quality of life for you and your family.
  • Hot Water Extraction vs Carpet Steaming?
    Hot water extraction often removes thick dirt, mud, and other such grime more effectively than steam. Carpet detergents are most effective for restoring the color of a home's rugs.
  • Hot Water Extraction vs Carpet Shampooing?
    There are different methods of cleaning the carpet, but using water extraction provides a deeper cleaning than other methods. Shampooing the carpet with regular carpet cleaner will clean the surface, but it usually does not penetrate the fabric. That means your carpet looks clean, but the bottom layers are still polluted. The deep cleaning provided with hot water extraction is also more effective at removing odors, smells, and stains. When you shampoo the carpet, it usually takes time to dry. And even after the carpet has dried, there is still some residue of the shampoo left, even if it’s not entirely visible to you. When you use hot water extraction, you don’t have to worry about any residue on your carpet at all. It’s instantly safe to play on for kids and pets.
  • Environmentally Friendly
    Hot water extraction uses hot water instead of toxic cleaning agents. This means that carpet cleaning is environmentally friendly, and you don’t have to worry about letting the kids or pets play on the carpet afterwards. While people usually don’t notice the harmful effects of toxic cleaning chemicals, they don’t come without health risks. Kids and pets are usually most affected, because they spend more time playing on the carpet than adults.
  • How often should I use a professional service?
    It’s a good idea to schedule regular carpet cleanings, because it extends the life of your carpet. You’ll also appreciate the removal of stains and odors that you haven’t been able to get out yourself. Instead of using a carpet shampooer, you should hire a commercial cleaning service to use hot water extraction for the job. In fact, thorough carpet cleaning and extraction may even breathe life into carpets that are many years old, saving you money on getting an immediate replacement.
  • Is tile and grout cleaning worth it?
    If you believe that time is money, it's easy to see how professional tile cleaning saves you a ton of time, making it well worth the money for a professional cleaning. In addition to that, a professional cleaning will extend the life of your tile and grout by keeping them cleaner. In addition to protecting your stone investment and your family's health, tile and grout cleaning will also enhance the look of your rooms. By removing the dirt and grime buildup, your tile and stone can look brand new and free of stains. Unkept grout can have harmful health effects as old grout can easily accumulate dirt, grease, and mold. Mold alone can cause breathing problems and allergic reactions, so it is imperative to keep it clean and ensure it stays that way.
  • Benefits of professional tile and grout cleaning
    Extend the life of the tile and grout. Prevent the growth of mold and mildew. Eliminate allergens. Improve the aesthetics of your home. Remove bad odors.
  • Do you move furniture?
    Yes, our team will move as much of the furniture as possible. Please keep in mind that some furniture (china cabinets, storage beds, dressers, etc.) may not be able to be moved.
  • How long will I have to wait before I can walk on the carpet?
    You will be able to walk on the carpet immediately after our team finishes the job.
  • Do you clean area rugs?
    There are different types of materials used in area rugs. We will happily review the tags on your area rugs to ensure that the right cleaning method is used. We are not able to Dry Clean area rugs. Some rugs will need to be taken to our shop for cleaning; the usual turnaround for this service is 3 – 5 business days.
  • Do you guarantee that stains will be removed?
    All stains are different, our team will do our best to remove stains, but some may not be able to be removed. Please know that normal wear may look like a stain, our team will advise you on what may or may not be able to be removed when completing the assessment.
  • Do you clean furniture?
    Please call to schedule an in-person assessment as not all materials can be cleaned. Our team will advise you accordingly to ensure your furniture receives the proper cleaning.

Looking for a bit more information?

Here are the most commonly asked questions we receive. If you have any other questions, please let us know by calling 224-376-1551 or sending us an email at info@amazebubbles.com

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